I pay a lot of money for AVG Secure VPN, and yet, during the last 2-3 days, when I click on the VPN icon, I am simply getting a blank white square where the VPN page should be. So I can't turn it on and I can do nothing, it just sits there and I can do nothing with it. Can anybody suggest how to solve this please?.
We request you to restart AVG Secure VPN service and check if it helps. Open run command by pressing Windows and R key simultaneously, type " services.msc " and enter. Click on AVG Secure VPN, select Restart service from left pane. Restart your device and check if it helps.
Hi Ranjani, I have tried what you say twice but, when I select AVG Secure VPN and 'restart', it starts to load (green bar) but then quickly stops. Consedquently, the software is still not available on my machine. Any new ideas please? Ken
Hi Ranjani, Suddenly, this morning, after no new attempts to restore my AVG Secure VPN since Friday, I clicked on the icon and it worked again. I tried everything you said on Friday, to no avail. But here it is alive and kicking again! How does that happen and how do I prevent it happening again? And will I get an allowance of added subscription time for the week I've not had it? Ken
Ken, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. AVG Guru
We're glad to look into this & help you. Please let us know what happens exactly while accessing Secure VPN. Do you receive any error message? If so, share us the screenshot of it for better clarity. To locate the product details & to help you with the appropriate support option, please write back to us in your own/individual post including the above requested info.